Disruption in Retail
While e-commerce represented the first stage for change in retail, a set of emerging technologies are poised to disrupt and converge the retail experience, evolve business models, and transform the customer journey
Technologies are impacting retail – collectively, they represent both a strategic opportunity for those who can incorporate these into their existing models but pose significant risk to players who sit idly.
Below we describe four key technologies expected to shape the future of retail and a future, converged consumer experience.
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